A home lockout, a change of keys and a vehicle key problem lead to different jobs. Start with the door or key that needs attention, then confirm the address and who can authorize the work.
Have the details ready
Which door is involved and what happened? Are the keys lost, inside, or broken? Who can authorize access to the property?
Confirm access
Explain whether you own, rent or manage the property. Ask what identification or authorization is needed, especially if your documents are inside.
Assess the hardware
Describe the door, lock and key problem. Opening the door and replacing damaged hardware are different tasks; agree on the proposed scope first.
Agree on the next step
If a replacement or rekey is recommended, ask why, what it costs and how the new keys will be handed over. Keep the itemized invoice.
Keep a record
Keep the agreed scope, itemized invoice and documented findings together for any future visit.
Useful references
ALOA · consumer information ↗General guidance. Confirm the scope for your property.