Home lockout service starts with confirming authorized access and assessing the lock. Ask whether the door can be opened without replacing the hardware, what the complete charge covers, and what happens if the original plan changes. Lost keys may also call for a separate rekeying decision.
Keys are inside
Ask about opening the existing lock. Replacement is not automatically the same job as access.
Keys are missing
Discuss opening and rekeying as separate decisions. Ask whether the missing key will still work afterward.
The lock or door is damaged
Describe what happened and request an assessment. A new cylinder alone may not resolve a damaged door or frame.
Agree on the scope
A symptom is a starting point. Ask what the assessment will establish and which findings would change the proposed work.
Useful references
ALOA · consumer information ↗General guidance. Confirm the scope for your property.